Membership

I lost my password, and don't know my username either!

Not to worry, we all forget things in today's fast paced world, let's get you back on track pronto! 


Password

Go to the login page (yellow login button top right of the website) enter your username and then click on 'forgot your password' underneath the blue login button.

A password reset link will be emailed to the email address you used when creating your account**

Your password is best to be something you can remember, and yet something others cannot guess. Your account is private for you alone, and cannot be guessed by others for them to gain access. 

All membership accounts are individually owned at Qiology Pro, and become a breach of our terms and conditions if shared.  

Username

Your username is the email you registered with** 

We highly recommend you use your most active email account to help with login memory. 

A username cannot be changed. 

In the event of a forgotten username, possibly deleted email account on your computer, please contact us directly, and our support team will assist you. 

Security

Please notify us immediately if your email address has been hacked / stolen.